As Third-Party Administrators, The Littleton Group serves as our clients’ claims department and administrates claims on a national basis. The Third-Party Administrative division has physical presence in four states, which include Texas, California, Florida and New Mexico and is appropriately licensed and currently adjudicates claims in all 50 states. The Third-Party Administrative division provides insurance claim services on the risks of preferred auto, non-standard auto, commercial auto, transportation/trucking, personal and commercial property, workers’ compensation, non-subscription, medical malpractice and occupational accident coverages.
The Littleton Group is on the forefront of the industry concerning technological adaptation and advancement. We operate on an assortment of technological platforms which include a variety of claims management systems, cloud-based customer support systems, short message services (SMS), content management systems and other technological tools. This enables Littleton to collaborate with every client and tailor our operations and programs to ensure we meet or exceed all program objectives. Our technological advantage also allows us to easily adapt to client directives and utilizing preferred vendors.
The importance of following best claim practices is emphasized at Littleton in order to operate in the most efficient manner and reduce overall cycle time. We strive for highest levels of professionalism and customer service upon claim intake and throughout the life of the file. Our call centers are fully customizable and we can tailor the phone tree and hours of operations to meet and exceed our client’s expectations.
To ensure compliance with financial requirements set by the regulatory and banking industries, Littleton is SSAE18 SOC 1 Type 2 certified. This ensures clients that our check issuance, banking, reserving and financial security meets or exceeds industry standards.